We know you’ll be keen to receive your order as quickly as possible, just we are keen to dispatch it. Please ensure that you provide us with a valid delivery address and phone number so that we can contact you if there are any shipping issues.
Do you offer pick up?
No we don't, we are a post only service.
When will you dispatch my order?
Almost all orders are shipped next business day (if we have the capacity, sometimes even same business day!)
Which courier do you use to ship my order?
We currently use Australia Post exclusively
How can I track my order?
Once your order is dispatched you will be emailed a Dispatch Notice with a tracking number (unless its being sent by local courier). Tracking numbers become live 24-48 hours after dispatch.
I ordered 4 wheels and the postie only delivered 1?
Unfortunately, a regular occurrence. Due to the size of some wheels and tyres, and the inability of the likes of Australia Post to keep multiple parcels within one consignment together, sometimes they do split deliveries. You can track your remaining parcels by putting the tracking number into the AustPost Tracker https://auspost.com.au/mypost/track/#/search
Don’t worry.. won’t be too far away!
Do you offer "Free Shipping" like other stores?
Yes, we do offer "Free Shipping" to most metro locations, however freight surcharges may apply for locations where we incur a surcharge. All freight surcharges are caluclated by product weight and your location!
How much is shipping?
Our shipping calculator is very transparent in each listing and will give you an accurate price on standard and express shipping.
Shipping prices are calculated based on weight and location
Do you combine shipping?
We try to combine all your orders together where we can. As shipping surcharges are based on weight, we cannot discount shipping any further.
How long will delivery take?
Whilst our estimated delivery times are exactly that – estimates, item to Metro State Capitals usually arrive within 3-5 working days, 4-7 working days to larger regional towns, and 5-12 working days to remote locations. During peak periods please expect a little longer than usual.